Customizable IT Support, Strategy, and Security Services
Uniquely Tailored to Fit Your Needs
At Guide Star, we focus on building, streamlining, monitoring, and supporting business technologies for our clients so they can worry less about technical complexities and put their energy into the overall health of the business. With dedicated support teams, 24/7/365 support, and access to exclusive industry-leading, enterprise-level IT and security tools, our clients have peace of mind when it comes to tech and the confidence and capacity to expand their business.
IT Management & Support
We Handle the Tech so You Can Lead
When it comes to developing the right IT solution for your business, we like to start at the beginning. Our skilled and experienced IT teams work to develop a deep understanding of your business, your team, and your customers so we can offer real solutions that meet your needs and budget. Our managed IT services cover a wide range of design, implementation, monitoring, and support including: Systems Administration, Network Services, Server Support, Strategic IT Planning, Business Communication, MDR Services, Technology Support Services, Equipment Support.
Systems Administration
Network Services
Server Support
Remote patching, monitoring, data backup, disaster recovery, business continuity assistance, cybersecurity analysis and implementation, compliance.
Strategic IT Planning
Business Communication
MDR Services
Technology Support Services
Equipment Support
Cybersecurity Solutions
Protecting Your Business, Your Team, and Your Customers
Manage changing technologies, address new vulnerabilities, and meet regulatory compliance with cybersecurity solutions and support from Guide Star. While cybersecurity remains one of the most pressing IT issues today, it doesn’t have to derail your business. At Guide Star, we provide:
Cybersecurity Guidance
Advisory services, explanatory material development, impact analysis, existing system review, vulnerability review, growth and expansion planning.
Cybersecurity Assessments
Identification of security gaps, comprehensive review of organizational risk, tailored roadmaps including tech recommendations, compliance.
Continuous Vulnerability Management
Vulnerability identification, vulnerability assessment, migration processes, system monitoring, application monitoring, network monitoring.
Managed Detection and Response
Security incident detection, incident mitigation, risk mitigation.
Phish Testing & Security Awareness
Continuous testing campaigns, comprehensive reporting, quick training access, compliance.
Managed Phone Services/VoIP
Modern Communication Systems Designed to Keep You Connected
At Guide Star, we recognize that businesses and hotels have complex communication needs and requirements. That’s why we proudly deliver reliable VoIP solutions at a price point that reduce capital and operating costs while managing client changes. We are committed to improving services and features, offering no-fee Move, Add, Change, Deletes (MACDs), high-quality of customer care, and overall reliability.
Our 24/7 Contact Center
Professional, Reliable, Easy-to-Use Support
In order to guarantee an optimal experience for both service providers and WI-FI users, we operate a Contact Center that runs around the clock, 365 days a year. We proudly maintain a diverse global workforce, with expert employees located in the US and internationally. Our technicians undergo rigorous training and certification from industry leaders, ensuring the establishment of a thorough and efficient support system for customers.
Network Operation Centers (NOC)
Supporting Better Managed Network Solutions for All
Businesses with complex networks require full transparency and need to keep their networks operational. Guide Star’s Network Operations Center (NOC) provides proactive network monitoring and technical expertise to identify points of failure, allowing corrective action prior to impacting customers by resolving issues remotely, in turn preventing costly truck rolls.
Explore Our Other Services
IT Management & Cyber Security Solutions Designed for Success
IT Management & Support
IT Management & Support
designing, implementing, managing, monitoring, and supporting your business tech so your team can stay productive, efficient, and focused on your mission.
Cybersecurity Solutions
Cybersecurity Solutions
implementing key data protections while monitoring for threats and actively maintaining key compliance to protect your team and your customers.
Cybersecurity Grant Writing Support
Cybersecurity Grant Writing Support
providing key insights and guidance to help your business make the most of expansion grants.
Managed Wi-Fi Solutions
Managed Wi-Fi Solutions
developing and implementing managed wireless solutions that allow seamless connection while minimizing downtime.
Managed Phone Services (VoIP)
Managed Phone Services (VoIP)
designing managed phone service systems that reduce capital and operations costs while better managing additions and changes.
We’re Here to Help
Ask the Experts
