IT Management & Support
Whether your business mentality is to lean into new technology or only upgrade when it's absolutely necessary, we're here to guide you every step of the way.
We run your tech, so you can run your business.
Pressure to scale IT and manage 100% system uptime is a challenge. Guide Star offers comprehensive & proactive 24/7/365 IT support including everything from servers & networks to software and end-user management.
Distributed workforce, globalization, cyber threats, and increased regulations are complicating the management of technology. Businesses can't afford to shift focus from their core vision in response to these challenges. At Guide Star, we focus on technical and people services. From servers & networks to software & end users, we take care of anything that would otherwise be a distraction from your essential business. We’re happy to do as much or as little as your business needs!
Our team can monitor and support your most important IT systems around the clock. We use a ticketing system that enables prioritization of the most impactful issues if and when they occur. We’re proactive about potential problems and can often fix them before they impact your business at all.
Guide Star handles Microsoft server and M365 administration, server backups including testing and storage management, and can assist with any migrations your business may need.
How would you rate the quality of your network? Guide Star is able to assess, design, build, and maintain any aspect of your connection. We’ll help mitigate any downtime or productivity losses due to a slow or unstable network.
The server-related services we offer include remote patching, monitoring, data backup, disaster recovery, business continuity assistance, cybersecurity analysis and implementation, and compliance and cyber insurance recommendations.
Visit our Cybersecurity page for more information and helpful resources!
Strategic IT Planning
Scaling IT resources in anticipation of growth, or replacing old and outdated equipment? Guide Star can help!
We can recommend, implement, and maintain audio and video platform(s) as needed by your business.
Guide Star offers Managed Detection and Response (MDR) services to help your business react quickly to any security pitfalls.
Do you struggle to keep up with user permissions, access, or security? Guide Star can make your life better & easier with comprehensive support solutions.
We can evaluate your current needs and walk through what the process should look like for a new hire or a change in a current employee’s requirements. Network policies, Office365, cloud management, multi-factor authentication, and anti-malware are just a few of the elements we can help with.
Most small businesses have communication needs and nice-to-haves that are growing in complexity. Guide Star delivers VoIP and conferencing solutions at a price point that reduces capital costs and ongoing operating costs while managing requests for additions and changes.
What makes Guide Star different from similar providers?
Because Guide Star is technology-agnostic, we can tailor solutions that will work within budget constraints and scale to meet your needs.
Focused on Service
Your success is integral to ours, and that's why we assign a dedicated Customer Success Representative to every customer.
We understand the importance and value of compliance including HIPAA, NIST, and SOC 2 to name a few. We can help you initiate and/or maintain compliance as needed.
We'd love to hear from you!
Ready to discuss the needs of your business in more detail? We're able to assist with any of the IT operations your business may require, even down to single service offerings.